Privacy Policy

Information We Collect

We collect information that you provide directly to us and information that we collect automatically when you use our services:

Personal Information You Provide:

• Contact Information: Name, phone number, email address, and mailing address
• Vehicle Information: Make, model, year, VIN, license plate number, and service history
• Service Records: Details about repairs, maintenance, and diagnostic work performed
• Payment Information: Billing address and payment method details (processed securely)

Information We Collect Automatically:

• Website Usage: Pages visited, time spent on site, and referring website
• Device Information: IP address, browser type, and operating system
• Cookies: Small files stored on your device to improve website functionality

How We Use Your Information

We use your personal information for the following purposes:

Service Provision:

• To provide auto repair and maintenance services
• To schedule appointments and manage service requests
• To communicate about your vehicle's service status
• To process payments and send invoices

Business Operations:

• To maintain service records and vehicle history
• To improve our services and customer experience
• To comply with legal and regulatory requirements
• To prevent fraud and ensure security

Communication:

• To send service reminders and maintenance notifications
• To respond to your inquiries and provide customer support
• To inform you about special offers or service updates (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers:

• Parts suppliers and manufacturers for warranty purposes
• Payment processors for secure transaction handling
• IT service providers for website and system maintenance

Legal Requirements:

• When required by law or legal process
• To protect our rights, property, or safety
• To prevent fraud or illegal activities
• In case of business transfer or merger

With Your Consent:

We may share information with your explicit consent for specific purposes not covered in this policy.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Security Measures:

• Encryption of sensitive data during transmission and storage
• Secure servers and databases with restricted access
• Regular security audits and updates
• Staff training on data protection and privacy

Data Retention:

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Service records are typically kept for 7 years for warranty and legal purposes.

Your Rights and Choices

Under Polish data protection laws, you have the following rights regarding your personal information:

Access and Portability:

• Request access to your personal information we hold
• Receive a copy of your data in a portable format
• Request information about how we process your data

Correction and Updates:

• Correct inaccurate or incomplete information
• Update your contact details and preferences
• Request that we verify the accuracy of your data

Deletion and Restriction:

• Request deletion of your personal information
• Restrict processing of your data in certain circumstances
• Object to processing for marketing purposes

How to Exercise Your Rights:

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.

Cookies and Website Analytics

Our website uses cookies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand website usage and improve performance
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by:

• Posting the updated policy on our website
• Sending you an email notification (if you have provided an email address)
• Displaying a notice on our website

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Unitelane Auto Service
Chłodna 47, 00-867, Warsaw
Phone: +48 664 909 342
Email: info@unitelane.org

We will respond to your inquiry within 5 business days and are committed to addressing any privacy concerns you may have.